Privacy Policy
At Physic Perfect Ltd, we are committed to protecting your personal data and ensuring your privacy. This policy outlines how we collect, use, and protect your information when you interact with us in person, by phone, email, or through our on line booking system.
Definition of Personal Data
‘Personal data’ refers to any information that can directly or indirectly identify an individual.
Data Protection Officer
Physic Perfect Ltd has appointed a Data Protection Officer to ensure compliance with this privacy policy. If you have any questions about how we handle your personal data, you can contact our Data Protection Officer via email at:
Email: info@physioperfect.com
Information We Collect and When
We collect personal data when you inquire or book an appointment via phone, email, on line booking, or in person. The data we may collect includes:
- During Booking: Your name, date of birth, address, phone number, and email address.
- During Treatment: Health information, medical history, daily activities, employment details, medications, and the results of your physical examination.
We also collect information automatically through Google Analytics, which tracks how visitors use our website (e.g., number of visits, pages viewed). Google Analytics places cookies on your device but does not collect personal data. You can disable cookies in your browser if you do not agree to this.
How We Use Your Personal Data
We store your information electronically or in paper records, depending on when your treatment began, with the goal of maintaining a paperless system. We use your data to:
- Provide a legal record of the care and treatment you receive.
- Ensure continuity and quality of care.
- Communicate with you regarding your treatment, including sending exercise programs by email.
- Share relevant information with other healthcare professionals involved in your care, such as GPs or specialists (with your consent).
- Conduct audits and gather feedback to improve our services.
- Comply with legal and regulatory obligations.
We do not share your information for commercial purposes.
Lawful Processing of Your Data
We process your personal data to fulfill our contractual obligations to provide the physiotherapy services you have booked. This includes using your data to contact you with updates, respond to inquiries, and manage any complaints related to our services.
Who Do We Share Your Data With?
We may share your personal data with third-party service providers who perform functions on our behalf, such as IT service providers, accountants, auditors, and legal advisors.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access or disclosure. Our systems are encrypted and can only be accessed by authorized staff.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your personal data.
- Request the deletion of your personal data at any time.
If you have any questions or concerns about how we process your personal data, please contact our Data Protection Officer for further information.
There is no fee to access your personal data, but we may charge a reasonable fee for unfounded, repetitive, or excessive requests.
Changes to This Privacy Policy
We may update this privacy policy, and any changes will be posted on our website. We recommend checking this policy regularly to stay informed about how we manage your personal information.
This privacy policy ensures that your personal data is treated with respect and enables us to deliver high-quality physiotherapy services at Physic Perfect Ltd.